III. GENERAL TERMS OF SALE - PURCHASE THROUGH THE ELECTRONIC STORE (B2C)

Remote orders are only made via online store and by phone. Therefore, the following General Terms and Conditions concern the terms and conditions on the basis of which sales and purchases are carried out both through our Online Store and by telephone (hereinafter "General Terms and Conditions of Purchases").

1. PRODUCTS.

   The Herakles Biomarket through the Website displays, promotes and offers for sale to consumers (B2C) products of our Company, such as children's clothing and accessories.

The information accompanying the Products displayed on HERACLES BIOGORA is complete, true, valid and up-to-date, and their photographs are a true, realistic and accurate representation of our Products and have been provided by the suppliers of our products or are our own photographs . However, the above guarantees are subject to any technical or typographical deficiencies or errors, which cannot be foreseen or have arisen unintentionally or due to interruptions in the operation of this Website or due to force majeure.

The availability of our products is displayed (in green letters below the product price) with reference to their estimated shipping time. Immediately available products are sent indicatively within two (2) working days. For products not immediately available, shipping time may vary. In particular, with regard to the information provided on the availability of the Products, the Herakles Biomarket has taken all the necessary technical and other means in order to immediately inform the availability of our Products, however it reserves an express reservation regarding the validity of the Products available in the Online Store , since they may be updated within two (2) days from the moment of their modification. In particular, for any errors in the prices of our Products, what is stated in Section III.C.2.4 below applies.

The Biomarket of Herakles reserves the right to choose at its own discretion the Products it will make available for sale, and may from time to time withdraw or renew them freely and without the obligation of warning, your consent and/or simple information.

This also applies to any offers, discounts and any pricing policies it follows from time to time, as such determination is at our sole discretion.

All products are for personal use only and not for commercial use such as resale.

2. ORDER

2.1. Basic Order Submission Condition. Our Company basically executes orders in Greece and Cyprus, in cooperation with courier companies. Which courier company will handle your order depends on the delivery area/address you tell us. When sending your order, you are informed about which company will deliver your Products. In case you wish to choose a transport company or courier company of your choice for the transport of your products, please contact us at our call center on the phone or by e-mail at [email protected]. In the case of choosing your own transport company or courier company, the receipt should be made from the physical store The Bioagora of Iraklis. If you choose, after consultation with us, your own transport company, you will be refunded either in the form of a credit balance or via bank transfer, any amount that you will be charged by our website (due to the automated charging of transport costs carried out by our site ). For more information, please contact 2262 081422 or [email protected].

2.2. Place an order – Complete a sales contract. Use the categories (all of which may change at regular intervals) found in the main MENU of the Website, navigate through it and find what you are looking for.

Insert the Products you wish to buy into the shopping cart by clicking on the link/icon "TO CART" and/or "ADD TO CART" located in the upper right part of the Website. You can use the remove/delete button [x] as well as the [-] and [+] buttons to remove Products from your cart before completing your order or add a larger quantity of the same product.

In order to complete your order, you must provide us with certain important personal information for the processing of your order, information regarding the payment and shipment of the Products, etc. This information is: name, surname, email, telephone, postal address (street, number, city, zip code, country).  

Your registration as a Member of The Biomarket of Herakles for the opening of your personal Account is not a necessary condition in order to submit your order and make a purchase from our Online Store. However, opening your own Account allows you to access your order/purchase history, create a list of your favorite Products from our store and facilitate your future purchases, either online or in our physical stores, but also in any future service provided exclusively to our Members. 

The process of registering as a Member and opening an Account at Herakles Biomarket is quick and simple: by filling in your necessary information in the relevant field on our website (email, name, password) and mobile phone number, you can create the your own account. Registration and participation as a member is free, personal, non-transferable and non-assignable. You are responsible for the information you provide to us and The Herakles Biomarket relies solely on your statements regarding your personal information. Your personal information that you provide us when you register as a Member, our Company processes them exclusively for the purpose of creating your Account at The Herakles Biomarket for your service regarding the purchase and delivery of the Products you purchase from our Online Store (e.g. to ensure that we can communicate with you, to complete, ship and deliver your order, for our payment and secure financial transaction and to send you the purchased Products) and in addition to send you the our newsletters and other advertising, promotional updates.

Regarding the collection and processing of your personal data, its terms and provisions apply Personal Data Protection Policy of Herakles Biomarket, which Terms and Policies you declare that you have read, understood and fully and unconditionally accept. All your personal information, which is collected through the special electronic form, is absolutely necessary for carrying out the above transactions and your registration indicates your full consent. In the event of a change of information, you must immediately inform us of your new information, so that it is always complete and true. By registering in accordance with the above, you give your express consent to the collection and processing of your data based on these General Terms of Use and Purchase and the Personal Data Protection Policy of Herakles Biomarket You have the possibility to withdraw your consent at any time for the collection and processing of your personal data that you have granted us in accordance with the above, by deleting a Member by pressing the special "delete" button in your Account.

You have the possibility, at any time, to have access to your data, or you can also at any time request the immediate deletion or correction of your data, their temporary non-use by The Herakles Biomarket, their blocking or non-transmission, following the same process of emailing us as above. In any case, your information is kept by The Herakles Biomarket only for as long as you are a registered Member.

You have the possibility to deactivate your account freely at any time by pressing the special "delete" button inside your Account. After deleting your account, your details are removed from our database, while your data, relating to your orders, which must be kept for other legal purposes (e.g. tax purposes or for proof of any order you have submit), are kept anonymous or pseudonymised. We also reserve the right to delete your account for any reason, upon notification to you (such as, but not limited to, if you violate any of the terms herein and/or if you display bad faith or illegal behavior during the execution of your orders, etc.). Deletion of the Account at the initiative of any party is equivalent to a termination of this contract, which shall cease to be valid from now on.

Participation as a member is only possible for natural or legal persons with full legal capacity.

Once you have placed the final Products in your "SHOPPING CART", you have one more step left to complete your order, "click" on the "COMPLETE PURCHASE" button.

At this point you can enter in the "Coupon" field any discount code you have, such as e.g. the discount you are entitled to for placing your first order.

Online orders can be placed at all hours of the day and on a daily basis without exception.

By filling in your details as above and pressing the "Checkout" button, you will see the entirety of your order with its full details. If you are not logged in to your account, you will be asked to log in to your account, create an account in our e-shop or enter your e-mail to complete your order as a guest.

If you agree with the content of the order, you will be asked to choose the method of receiving your products, i.e. through the partner courier company that serves your area or collection from the store that serves you. In the event that the specific product requires transport by carrier due to volume, the only option displayed is that of shipping by carrier (and curbside delivery). In the event that you wish to choose your own shipping company over our recommended partner, you will need to contact us by phone at the customer service center when completing your order. In this case, please note that you must make a discount on the amount of the order either by using a debit, credit or prepaid card or by depositing into the bank account of The Biomarket of Herakles. If you choose, after consultation with us, your own transport company, you will be refunded either in the form of a credit balance or via bank transfer, the amount you will be charged.  

After selecting the shipping method of the products "Shipping by Courier", you will be asked to select the shipping address you wish to have your products delivered to. If you choose in-store pickup, you will only be asked for your name and mobile phone number.

In the last step left for you to submit your order, you will be asked to choose whether you wish to issue a receipt or an invoice, the payment method (cash on delivery, via bank - deposit to an account, paypal or payment by card) and one more important step: the "click" in the field with the acceptance of the present Terms of Use and Purchases and the Privacy Policy. Once the terms and policies of our company have been accepted, you "click" on the "COMPLETE PURCHASE" button, at which point your order has been completed and submitted to our company.

It is noted that you have the option to choose that the order is a gift, by marking it in the "Order Comments" field. Note, however, that some bulky products are excluded from the gift wrapping process. You can also declare as the shipping address the address of the natural or legal person to whom the gift will be sent. In this case, you declare that you have the permission of the natural or legal person to whom the gift is addressed to mention their personal data for sending the order, i.e. name, address, contact details, etc.

You have the obligation to declare your complete and true information when submitting your order. Upon completion of submitting your order, you declare that you are a legal/authorized user of the credit or debit card you declare to us and that there is an available balance sufficient to cover the value of the Products you are purchasing. Our Company may (without being obliged) to verify the payment information you provide to us when you choose credit card or third-party online payment providers as a means of payment, in order to ensure our financial transactions. In the event that any deviation, error or any other existing or potential problem is found, it may, at its absolute discretion, reject your order.  

Once you have completed your order, you will be asked to select one of the available payment methods offered by The Herakles Biomarket, as listed in Section III.5 below.

If you choose to pay by card, once the payment of the price of your order has been successfully completed, the Biomarket of Herakles system will automatically send you a message to the email account that you have indicated to us during the stage of submitting your order, the which will notify you that we have received it, will list the Products you have ordered and all the terms of the order and your order number. In the event that you have chosen cash on delivery or deposit to a bank account as a payment method, the order registration confirmation in accordance with the above will be sent to you with the submission of your order, and the Products will only be delivered to you once the sales contract has been concluded between us , i.e. after we send you the confirmation email of your order on our behalf (a condition of which is its full and complete payment, its availability, etc.).

Upon payment of the price in any of the above ways (and after confirmation of their availability, price, etc.), and as soon as the Products are ready for shipment, you will also be sent the order confirmation e-mail, which will inform you that the Products have been delivered to you or are ready for collection, depending on the delivery method you have chosen.

As soon as the stage of the order is completed according to the above, The Biomarket of Herakles then examines whether it (the order) can be executed as it is and there is no reason to reject it according to the provisions herein. If it is deemed that it can be processed in its entirety, the process of sending your Products to the courier company we cooperate with or to another cooperating company is initiated, at which point we send you a message to the email account you have indicated to us during the stage of submitting your order , which will notify you of the waybill/shipment number. With this number you can track the progress of your order until it reaches the delivery location you have indicated in your order. If you have chosen store pickup, you will be informed about when you can pick up your order from that particular store by sms and/or email.

The delivery time and cost depends on many factors, such as indicatively the place of delivery, the quantity of the Products, etc. For more information regarding delivery time and shipping costs, please visit Sections III.3 and III.4 respectively.

In the event that during the processing of your order, we find any sudden shortage of any of the Products you have ordered or an unexpected delay in its delivery, or its temporary unavailability, as well as any other matter-problem that makes your order in partly accepted and enforceable by us, (e.g. (a) a Product has been delayed from being sent by our supplier due to, for example, an obstacle to its transport, force majeure, etc., as a result of which we do not have it in our warehouses when we calculate, (b) there is an event of force majeure, as indicative extreme weather events, strikes, epidemics and pandemics, or any other event outside our sphere of influence and control, which may affect the transport and delivery of your order, product availability, shipping and/or order processing for reasons that are either attributable to our company or to our supplier, carrier or other partner, (c) there is a lack of sufficient stock), we will contact you on the contact phone number you have indicated to us when submitting your order in order to agree with you any modification, correction and/or cancellation of your order. We look forward to a contact with you, and we make an effort to inform you in time, sending you an update via sms/e-mail on the same day that we find out the impossibility of executing all or part of your order. In addition, we also try to locate you by phone for seven (7) days. However, in the event that this communication is not possible within ten (10) days from the date of completion of your order, we will send you an email informing you that your order cannot be executed by The Biomarket of Heracles, and that therefore it is annulled. If finally our communication becomes possible and there is no cancellation, we will send you a new email when the product is shipped, which will be the confirmation of sending the order with the modified content and this order will be executed by our Company. In the event that you have paid for the part of the order that has been cancelled, our Company will contact you either to replace the product or to issue a receipt incorporating a credit balance for our store or to refund you the amount corresponding to canceled Products as soon as possible.  

Important legal clarification: The sending by us of the registration of your order in accordance with the above does not constitute acceptance by us of your order, simply a confirmation - notification that we have received it. The order submitted to The Herakles Biomarket constitutes an offer on your part to our Company to purchase the Products listed therein. In order for a sales contract to be concluded between us, we must also accept your order, as is. Such acceptance is made by us when we send you the message (email) confirming the dispatch of your order, as is. It is also clarified that in the event that your order confirmation message does not include some of the Products that were included in your order, these Products are not part of the sales contract between us and in the event that they have been paid for, we will refund you the corresponding amount on as soon as possible if you do not choose a replacement with another product or credit, while you acknowledge and accept that our Company does not owe you any compensation in this case. However, the Contract is only executed once the Products are paid for, i.e. once your card is credited, or your order is paid in the case of cash on delivery or payment by deposit to our bank account.

The duration of the sales contract between us is defined from the date we send you the email confirming the execution of your order with the shipping number, until the last day on which your right to cancel the order, withdraw or return expires the product, according to what is defined here and the law.     

As long as your account is active, you can view your previous orders. If you do not have an account, our Company does not keep a record of your orders, so it is your responsibility to comply with the notices we send you regarding your orders and transactions between us.

Please note that adding products to your Cart or Favorites List does not constitute completion of the Order. The order is considered complete only after all the procedures described in this section have been followed. 

2.3. Phone delivery. You can place your order by phone at 2262 081422. The days and times when phone orders can be placed are Monday – Friday from 09:00 – 14:00 and Saturday from 09:00 – 13:00. When you call us, you describe the Product you want to order and provide us with the payment and shipping information listed on our page and described herein. For your phone orders, you can choose between the following payment methods: cash on delivery, deposit to a bank account, payment at the physical store. We inform you that telephone order calls are not recorded. After completing your phone order, we will send you a confirmation sms or viber message to inform you about the completion of the order. When your products are ready to be shipped, you will also receive a notification sms.

By submitting a telephone order, you accept these General Terms and Conditions and the Policies included in them such as that of the Protection of your Personal Data. Otherwise, these Terms and Conditions apply.

2.4. Order cancellation

2.4.1.Cancellation of an order by a User. In addition to the other cases mentioned herein, you can cancel your order in the following cases:

Before submitting your order, technically you can remove the quantities of Products from your cart that you do not wish to order by pressing the [x] button which activates the removal of the corresponding Products. In addition, by using the [-] and [+] buttons you can increase or decrease the quantities of the products you have placed in your cart.

After notification of receipt of your order, you can cancel your order by sending an email to [email protected] or by calling 2262 081422, weekdays from 09:00 – 14:00 and Saturday from 09:00 – 13:00 and until the delivery of the products for shipment and/or their collection from the store you have chosen.

In addition, in the event that The Biomarket of Herakles modifies your order in accordance with the provisions herein, you have the option to cancel your order in its entirety or the part of it that cannot be executed by us.  

2.4.2. Cancel order from The Biomarket of Iraklis. In addition to the other cases mentioned herein, The Herakles Biomarket may cancel your order and/or the Sales Agreement at any stage in the following cases:

• Due to a technical error the product you have ordered is not available and the system has not had time to be updated, and/or when it is no longer possible to supply it from our company for any reason and cause.
• Due to a technical error, the price listed on the product or its description is incorrect.
• At our absolute discretion we believe that you are involved in unfair practices by submitting the order or when you do not make fair use of the Herakles Biomarket ordering system
• Non-payment.
• Non-receipt of the products in accordance with the terms herein.
• Execution of the order is against laws, rules and regulations.
• In cases of force majeure.
• In the case of a customer who has not received more than 3 orders within a period of 12 months.

In the case that the Product of the order being canceled has been paid for, Herakles Biomarket will refund you the money without culpable delay.

2.4.3 Cancellation after receiving the product. After receiving the product, the order is canceled by exercising the Right of Withdrawal in accordance with Section III.6 below. Any refusal by you to receive your Products upon delivery by the carrier shall constitute a withdrawal, the exercise of which shall be subject to the provisions of Section III.6 below.

2.5. Prices

2.5.1 Listed price

Although Heraklis Biomarket takes all appropriate technical and practical measures to ensure the accuracy and correctness of the prices listed in the Products of the online store, there is still the possibility that due to a technical error an error may appear in the price of one or more products included in your order. Upon receipt of your order, we will check the prices of the ordered Products and their availability. In the event that an error is found in the price of a Product you have ordered, we will contact you as soon as possible and in any case before sending it. It is at your discretion to proceed with the order at the correct prices, modify it to reflect the correct prices, or cancel the order. If we are unable to contact you, we will treat the order as cancelled.

The prices listed on all our Products are in Euros (€), including VAT. and are considered final. For details on our fees, see Section II.4.

3. PRODUCTS DELIVERY

3.1. Place of delivery The Products are delivered to the address stated during the order, within the Greek Territory and in Cyprus.  

3.2. Method and Time of Delivery. The delivery time of the Products you have ordered depends on many factors as there may be delays for reasons beyond our control. See Section III.3.5 below for what applies in cases of delay in delivery.

Without prejudice to what is expressly stated in these Terms of Use, we process your order on the next business day from the day of entry.

The Products are sent exclusively through courier companies for the Greek Territory. When placing your order you can choose to pick up or have the products shipped to you. In particular, the following applies, subject to force majeure and not due to our fault:

For deliveries within Greek territory:

the Products are delivered to Attica, Thessaloniki, Patras and other large urban cities of Greece and islands within one (1) to seven (7) working days from the day of shipment.

In case your order is sent with the transport company cooperating with us, the delivery time is calculated in 3 to 7 working days as above. In case your order is sent with a transport company that does not cooperate with us, the delivery time is calculated according to the policy of each company and does not depend on us.

However, it should be noted that the cost varies according to the type of shipment according to the above. For information regarding shipping costs, you should go to Section 4 "shipping costs".

The above deadlines do not apply during periods of extreme weather or strikes and in any case of force majeure, which may affect transport and delivery times. In this case ___________________.gr cooperates with specific courier and transport companies..

Product deliveries are made from Monday to Friday from 9:00 a.m. to 5:00 p.m. 

3.3. Delivery Delay. Our Company makes every effort for the timely and appropriate delivery of your Products, however we reserve the right that the delivery of your Product(s) may be delayed in the event, including but not limited to, that (a) the Product is delayed to be sent by our supplier due to, for example, an obstacle to its transport, force majeure, etc., as a result of which we do not have it in our warehouses when we calculate, (b) there is an event of force majeure, such as indicative extreme weather phenomena, strikes, epidemics and pandemics, or any other event outside our sphere of influence and control, which may affect the transport and delivery of your order, the shipment and/or the processing of orders for reasons that are either attributable to the person of our company or to the supplier, carrier or another partner of ours, (c) there is a lack of sufficient stock. In the above cases we will contact you to ask if you want us to deliver the order without the delayed or unavailable Product, or to suggest an alternative, or to inform you of the delivery time of the product that is not immediate available. If you do not respond to any of our communications for ten (10) days, your order will be cancelled. In the event that during our communication you are not satisfied with our proposal, you have the right to cancel the order in part or in its entirety and to return any money you have paid. In case of delay you can contact our Company at or at the email address. [email protected] in which you can declare the cancellation of your order in whole or in part.

3.4. Liability upon delivery. We inform you that our Company remains solely responsible for any damage or loss of your products until you (or third parties authorized by you) obtain physical possession of the Products.

If on the designated delivery date you are not at the declared address to collect the Products and after they have failed to contact you by phone for delivery, the associated courier company and/or any transport or courier service provider selected by you will try another (1) time, in the following business days, so that they can deliver your order to you. In the event that the shipment is not completed, then your order is automatically returned to us and registered as a Refusal. It is expressly agreed and as an exception to the general rule of liability that concerns us, you bear the responsibility for loss or damage to the Products, and the Products are stored in accordance with the terms of the transport and at your own expense.

4. SHIPPING CHARGES. For shipments within Greece where our Company cooperates with courier companies. Consumers do NOT incur shipping costs for purchases over __ euros. For purchases up to __ euros, there is a surcharge of __ euros for shipping costs and an additional __ euros in case of payment by cash on delivery.

We may from time to time carry out discount policies on shipping costs at our sole discretion, informing you on our homepage or at the time of completing your order.

5. PAYMENT METHODS

The following payment methods are available. Please choose one of the following methods for each purchase, as it is not possible to combine payment methods for the same order.

5.1. Pay on delivery. Payment upon receipt of the order. When the courier company employee comes to your place to deliver your products, you pay in cash the value of your order including shipping costs. 

5.2. Payment by credit-debit card. Boreíte gia tis synallagés sas na chrisimopoieíte tis pistotikés kártes Visa kai MasterCard. Oi synallagés sas sto ilektronikó mas katástima prostatévontai apó anótata systímata online asfaleías. Gia to skopó tin pliromís symplirónete se perivállon tis antístoichis trápezas óla ta aparaítita pedía (arithmó kártas, imerominía líxis tis, CCV). To I Vioagorá tou Iraklí den epexergázetai ta stoicheía tis kártas sas. I Trápeza me tin opoía synergazómaste epexergázetai stoicheía tis kártas sas apokleistiká kai móno gia tin oloklírosi tis metaxý mas synallagís, ítoi tin apopliromí ton Proïónton pou échete agorásei apó to ilektronikó mas katástima. Den apothikévetai o arithmós tis kártas sas, epoménos gia káthe agorá sto katástimá mas pou epithymeíte na exoflísete méso pistotikís kártas, tha prépei na dilónete ek néou ta stoicheía tis kártas sas. I epexergasía ton prosopikón sas dedoménon diépetai apó tin Politikí Prostasías Prosopikón Dedoménon kai tin Politikí Cookies tou I Vioagorá tou Iraklí. Show more Listen 994 / 5,000 Translation results star_border You can use Visa and MasterCard credit cards for your transactions. Your transactions in our online store are protected by the highest online security systems. For the purpose of payment, fill in all the necessary fields (card number, expiry date, CCV) in the environment of the respective bank. The Herakles Biomarket does not process your card details. The Bank with which we cooperate processes your card details exclusively for the completion of the transaction between us, i.e. the repayment of the Products you have purchased from our online store. Your card number is not stored, so for each purchase in our store that you wish to pay by credit card, you will need to re-declare your card details. The processing of your personal data is governed by the Personal Data Protection Policy and the Cookies Policy of The Herakles Biomarket.

5.3. Payment by Deposit to a bank account. To pay for your order you can make a deposit to one of our bank accounts:

If you choose bank deposit to pay for your order, you must pay the amount indicated on your order (including any shipping costs) within seven (7) days from the date of receipt of your order registration e-mail. In this first e-mail we will inform you about the banks cooperating with us and the possibilities of payment by deposit to one of our bank accounts listed in the table above. When your product is ready to be shipped, you will also receive a relevant informative sms as a reminder.

After paying the amount, you must send us the proof of deposit by e-mail [email protected]   so that we can be informed in time about the payment and route your order. We point out that it is necessary to write in the relevant e-mail both the name with which the order was made and the number of your order that is written in the e-mail confirming the order from our Company. The Company bears no responsibility in the event that it cannot identify the order submitted by you with a paid payment if the deposit does not include the name and order number as stated above. To pay for your order, you must pay the total amount, therefore in the case of a transfer (payment from another Bank) you will have to bear the costs of your bank.

Legal Notice: The SMS you receive informing you that the product is available and ready to be shipped does not amount to acceptance of your order and therefore the conclusion of a sales contract, and does not entail our obligation to ship, but is a simple notification to you that the Product is available and ready to ship. Only after you have paid the purchase price in full and in full, we will send you an email accepting the execution of your order, with which we will also inform you about the shipment of your Products. For the sake of clarification, we note that the payment of the price of the product in itself does not constitute the conclusion of a contract with an obligation on our part to ship the product. The sales contract is concluded only with the sending of the second confirmation email after all the necessary checks have been carried out on our part to confirm the execution of your order.

6. WITHDRAWAL

6.1. Conditions for exercising right. You have a period of fifteen (15) calendar days to withdraw from any purchase you may have made through our online store, without stating the reasons or providing us with any explanation regarding your desire to return the product(s). (unnecessary withdrawal). 

The above deadline of fifteen (15) calendar days for the exercise of the right of withdrawal is defined from the day after the day on which you or a person you may indicate to us as responsible for receiving your products (other than the carrier), obtain the physical possession of the products. In the event that you have ordered more than one product with one order, which you have chosen/declared to be delivered separately, the deadline for exercising the right of withdrawal in accordance with the above starts from the day after the day that you or a person you may indicate to us as responsible for the receipt of your products (other than the carrier) you obtained physical possession of the goods to be exchanged. In any case, if the deadline falls on a weekend or public holiday, it is extended until the next working day.

Please note that what is mentioned in this article as well as in these Terms of Use refer to purchases made by consumers, in the sense of article 3 paragraph 1 of Law 2251//1994, i.e. purchases by "any natural person who [...] acts for reasons that do not fall within his commercial, business, craft or liberal professional activity". Therefore, our obligations referred to in these terms, and in particular the right of withdrawal, concern buyers who act to purchase our products as natural persons and make orders and purchases for purposes unrelated to their professional or business activity. In order to ensure your service when exercising your right as a consumer, we inform you that:

• If you buy from the e-shop yourself and request the issuance of a retail sales receipt, then it is assumed, for the purposes of fulfilling your right of withdrawal, that you are acting as a consumer, while
• If you purchase and request an invoice then you are purchasing in the course of your business and therefore lose your status as a consumer and do not have the right of withdrawal hereunder (however the provisions of Articles 11 and 12 below still apply).

6.2. Right exercise procedures:

In order to exercise the right of withdrawal in Article 6.1 above, you must, before the expiration of the deadline for exercising it in accordance with the above, inform us of any decision you have made to withdraw from the Sales Contract we have concluded, with a clear statement (e.g. letter ) which you will send in one of the following ways:

• with registered letter in your postal address: 
• with contact via phone with the Customer Service department on 2262 081422. by completing the "RETURN/EXCHANGE FORM" which is attached to the delivery note upon receipt of the product. The form must be sent together with the products to the address: 2 Loxis Falangos, 32200 Thebes
• By email in e-mail [email protected]. By sending the Withdrawal Request electronically, our Company will send you confirmation of receipt of your request without delay to the email you have indicated to us during your registration or completion of your order.

For your convenience you may also use the attachment to these Terms SAMPLE FORM OF SUBSCRIPTION, which you can print and send/ attach as above. The use of the attached Form is not mandatory.

6.3. Obligations of the consumer upon withdrawal. In order to meet the withdrawal period, you must send us your statement of exercise of your right of withdrawal before the expiry of the withdrawal period as set out herein. You expressly agree that your notice of exercise of the right of withdrawal shall be deemed to have been received by us on the next business day after the withdrawal request is sent to us in accordance with the terms herein.

In case of exercising the right of withdrawal in accordance with the above, you must return to us at the address: A. Nikolaou 100, Ilion. ,the Product from which you withdraw immediately, without undue delay and in any event within fifteen (15) calendar days from the day on which we received notification of your decision to withdraw from the sales contract in accordance with the provisions of present. The deadline is deemed to have been met if you send back the Products before the end of the 15 calendar day period as set out above. Also, the products from which you withdraw from the purchase can also be returned from the physical store located at 100 A. Nikolaou, Ilion. In the case of returning a product for which the payment was made by cash on delivery, it is noted on the "RETURN/CHANGE FORM" that you give us your bank details in order to return the money you had paid. In any case, after telephone contact and consultation with the Returns Department, you can enclose the RETURN/EXCHANGE FORM in the parcel with the returned product and send them to us at the same time, within 15 days of receiving the products.

Exercising the right of withdrawal is, based on law, your obligation to prove to us that it has been exercised within the time limit (the date on which the request for withdrawal was submitted to our company), in order for us in turn to calculate the legal deadlines resulting from this and the law.

You bear the cost of returning the products from which you withdraw from the purchase. However, if you use the courier company with which our Company cooperates, the return cost is €5 for returns within Greece, which return cost you will not pay to the said courier company directly, but will be deducted from the total amount that the Our company must reimburse you as a result of the withdrawal in accordance with the law and the terms hereof. We encourage you to choose one of the courier companies cooperating with us after consultation with the service department of the e-shop www.piccolo-fashion.gr), which deliver safely and consistently to our location, as for other courier companies whose policy we do not know, we will not be able to be sure of the safe and timely delivery of the products to our site. In any case, you have the possibility to choose any other transport company, provided that it delivers to us, i.e. to the address indicated on the return form. In the event that you use any other courier company to return the product from which you are withdrawing from the purchase, the return costs agreed with that courier company will be paid directly to them. In this case, we will refund the costs you incurred for the original shipment of the products. However, in any case, you acknowledge that you bear the responsibility and costs for any accidental destruction, damage, loss or delay up to and including the delivery to us and at our place of the returned products and any resulting inability of us to receive the returned product through no fault of our own product and/or refund the money you paid for the order you are canceling.

6.4. Obligations of the Company. Except as expressly provided herein, if you withdraw from any of your purchases as set forth herein, we will refund to you all monies received from you including any delivery charges (excluding any additional charges due at your option to use other delivery methods than the cheapest delivery method that we offer), however deducting the return cost in case you used one of the companies cooperating with us to return the products, in accordance with the above. The refund will be made immediately, without culpable delay and in any case no later than within twenty (20) days from the date the Company receives the products you returned in accordance with the above and subject to the provisions of article 6.5. The refund of your money, since the purchase of the product from which you withdraw was made by cash on delivery, is carried out by crediting your bank account which you will notify us of when exercising the right of withdrawal, since by accepting these terms expressly and unconditionally you indicate that you consent to a different way of refunding your money as a result of withdrawal. In case the payment was made by debit/credit card, your money will be refunded to your debited account. If you ordered the product from our e-shop and received it from our physical store, the refund can be made in principle using the means with which you paid the price. If this is not possible, you will be refunded in full via bank transfer or credit balance.

You have the right, and not the obligation, alternatively instead of refunding your money according to the above in case of withdrawal, you can choose to credit your money to your Account maintained in our online store. In this case, you should request the credit explicitly in your respective cancellation communication. In the event that you do not state when submitting the withdrawal request your wish for a credit of the amount corresponding to the value of the product from the purchase of which you are withdrawing in accordance with the above, the amount will be returned to you in accordance with the provisions herein. The credit will be proportional to the cost of the return in accordance with the above. That is, if you choose one of the companies cooperating with us for the return of the order from which you withdraw and at the same time prefer crediting the value of the said order to your Account maintained in our online store, our company will credit it (Account ) an amount equal to the value of the order (including delivery costs) minus the return costs (5 euros) if it is a return from Greece, while if you choose another return method, you will be credited the full amount corresponding to the value of the order (including delivery costs). The amount of credit in your Account held in our online store as a consequence of the above, you can use it without restrictions only in our online store and not in our physical stores.

6.5. Return of Products due to withdrawal. We are entitled to delay refunding you until we have received back the products you are withdrawing from the purchase of in the same good condition in which you received them. Under no circumstances will a product that is not in its original condition be accepted. This means that the products must not have been used, i.e. they must not have been subjected to the trial use that someone would carry out in a physical store, otherwise they will be considered as unacceptable by our Company and therefore the right of withdrawal as not exercised. For example, the product must:

a. Not to have been washed

b. To have all his tags and

c. That its packaging has not been damaged

In case of withdrawal in accordance with the above, it is clarified that any products that you have purchased with a discount due to the purchase of the product from which you are withdrawing, you must return them together with the basic product from which you are withdrawing from the purchase, otherwise the withdrawal is considered as not exercised by you and therefore no obligation is created for us.

For hygiene reasons, returns are not accepted to:

• sleeping pillows

and in general products that cannot be reused for reasons of hygiene.

You acknowledge and agree that it is your responsibility for any reduction in the value of the products you return, which (reduction) occurs as a result of the management of said products on your part, except for that which is necessary to establish the nature and properties of the products. However, it is clarified that in order to get your money back in the event of withdrawal or if you choose to have a credit/change made, the product received by us as a result of your withdrawal must be in the perfect condition received without damage and complete , in its original packaging and be accompanied by all relevant documents (receipt, return form and/or proof of return, distinctive product tags). The Company does NOT accept products that are returned upon your withdrawal and that have dirt, wear, abrasions, creases and generally give us the impression that they have been used beyond the test that a prospective customer would carry out in a physical store, which is the most necessary to establish the suitability of.

Also, the returned product must be accompanied by all the necessary documents that you received upon receipt, otherwise the Company will not receive them as long as you agree that the right of withdrawal has not been legally exercised and in accordance with the terms herein.  

7. WRONG ORDER EXECUTION – DEFECTIVE PRODUCT

7.1. The rights of the Consumer. Procedures for exercising rights. In the event of an incorrect or defective product being sent, you have the right, within 15 days of receipt of the product, to contact us on our Company's telephone numbers and inform us of the defect in the product or our error in the execution of your order and inform us of your desire to have the product replaced with the correct/non-defective product or to get your money back.

Our Company undertakes to cover the total cost of returning and resending the correct/non-defective product, as long as the return of the incorrect/defective product and the shipment of the new one are carried out through the courier company cooperating with it, In the event that for any reason and reason you want another way of return/shipping, you will bear the additional cost resulting from your transport in relation to the corresponding cost of the cooperating courier company or the selected carrier.

You expressly acknowledge and accept that product replacement is subject to the availability of the correct/non-defective product in our stores at the time you notify us. In the event that a replacement is not possible, we will either issue a credit or refund all monies received from you including any delivery charges (excluding any additional charges due to your choice to use other return/delivery methods than cheapest method of return/delivery offered by us), subject to what is expressly set out below. The refund will be made immediately, without culpable delay and in any case no later than 5-7 working days from the date the Company receives the products you returned in accordance with the above and subject to the provisions of the article 6.5. You expressly agree that the replacement of the products whose order was executed incorrectly, is carried out as long as the product to be replaced is returned to our Company in the same good condition that you originally received it. Our Company does not replace products that are dirty, damaged, damaged, other than the stated defect, products that are not accompanied by all the documents (receipt, distinctive product tags, product packaging) that you received from us. In the case of returning a defective product, the Company reserves the right, such as reserving its replacement or refunding your money, in the event that it does not have sufficient evidence to make it responsible for the defect in the product.

The refund is made by crediting your bank account which you will notify us of when exercising the right of withdrawal. In any case no costs will be charged for such a refund.

Claims for compensation or monetary satisfaction of any kind and legal basis are excluded, as well as any kind of claims for damage to health, life and physical integrity.

1. RESPONSIBILITIES – OBLIGATIONS OF THE PARTIES
2. Sole Responsibility of User/Consumer. You are solely and solely responsible for the legal use of the Website and the Online Store and you are obliged to refrain from any illegal act and abusive behavior, as well as from the adoption of illegal and unfair competition practices.

You are solely responsible for the legality and correctness of the Information, Data and details you provide to The Herakles Biomarket, which the Company has no responsibility or obligation to check, unless this is imposed upon it after a complaint or by law.

2. Prohibited Uses. It is forbidden to use the website and the online store of Biomarket of Herakles to send in any way, publish, transmit any content that is illegal, threatening, offensive, defamatory, immoral, vulgar, obscene, promotes or expresses racial, ethnic or other discrimination , may cause damage to third parties in any way.

Any action or omission by you that (a) infringes any patent, trademark, trade secret, copyright or other proprietary right of either The Herakles Biomarket or a third party, (b) contains viruses or other software that may cause disruption , damage, destroy or hinder the operation of any software or cause damage to the reputation and reputation of the Company of its Partners and/or other users/Members/consumers, or may violate any personal or other data of users/members/consumers of this Website/Online Store.

In addition, it is prohibited: (a) Any access or attempt to access information and data (including personal data) that is traded through the Website and for which you do not have any authorization or authority to use, (b) Access to our Online Store with the purpose of creating or producing a product or service that competes with our own products, (c) Facilitating in any way and by any means third parties to gain access to the Data granted to The Herakles Biomarket by its Members, (d) Any form of Software piracy, hacking and/or interception, copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work of data (including personal data) and information, including content and material (photos, graphics, texts, etc.) of the Website.

It is also prohibited to obstruct in any way the operation of the Website, as well as any illegal and unauthorized modification of its content. You must not in any way and by any means cause criminal acts on or through the Website that infringe the rights of the Company, other Users and/or third parties. Within these contexts is included the prohibition of sending spam or other material harmful to our interests, the interests of other Users and/or third parties.

You connect to our Website through your own means and through companies and providers selected by you.

3. Limitation of Warranties - Liability. Our Company always acts in good faith and within the framework of what the law and these Terms provide. Accordingly, it has taken and continues to take all the necessary technical or other measures and make every effort to (a) the website and the online store operate continuously and properly without problems, interruptions, delays, errors or mistakes, (b ) the data/information provided and transmitted through this website on the one hand not to be altered and on the other hand to be protected by creating backup copies, since the security systems of this website are subject to limitations, (c) the technology used by itself or the servers through which our online store is made available to Users do not contain viruses or other harmful components or software programs, (d) the products to be made available are in good general condition, repaired and clean, suitable and safe for public health, however www.piccolo-fashion.gr DOES NOT PROVIDE RELATED GUARANTEES for all a the above and is not obliged to compensate you, in case you suffer any damage for the above reasons.

In addition, our Company does not provide any guarantee (a) for the suitability, effectiveness, adequacy of the Products of The Herakles Biomarket with regard to the purpose for which you intend it and (b) for the correct and proper execution of the transactional obligations of the other Users of the website and its services.

We make reasonable efforts to maintain and make available the content of The Herakles Biomarket. Nevertheless, users accept that Herakles Biomarket has the right to modify and/or temporarily or permanently interrupt all or part of the website with or without notice to users, given that availability may be affected by users' equipment, from other communication networks, from the large number of people trying to use the website at the same time or from other causes. Therefore, Herakles Biomarket bears no responsibility for any type of damage (positive, consequential, negligent, intra-contractual or other) arising from the inability of users to access it, the cessation of all or parts of it, the delay, non-delivery, interruption or poor quality of receiving its services or loss of their content, the existence of any kind of errors.

The Biomarket of Herakles is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, The Herakles Biomarket has no responsibility for acts or omissions of third parties and especially unauthorized interventions by third parties in products and/or services and/or information available through it.

In addition to what is expressly defined herein, the Herakles Biomarket bears no civil, criminal, or other liability towards you and/or any third party, in the event that any of the above, during the use of the services and/or and the products of this online store suffer direct, indirect, collateral, collateral financial or other damage, lost profits, due to: (a) errors, omissions, technical glitches, damage or malfunctions of the telecommunications networks, the Internet, the website , of the Internet ServiceProviders, (b) permanent or temporary shutdown of the website or some of its services and/or interruption of the supply of certain products through the online store, (c) events, situations, actions, actions and/or omissions of The Biomarket of Hercules. or third parties including the other Users for whom the Herakles Biomarket. does not provide guarantees and bears no obligation in accordance with the provisions herein, (c) information and other content that may be published and shared by third parties.

The Herakles Biomarket a) reserves the right to deliver the products in cases of force majeure, b) reserves the right at any time to temporarily or permanently stop the operation of all or part of it for reasons of maintenance or upgrading or for any reason, c) none can provide a guarantee for the availability of the products, but guarantees timely information to consumers about their unavailability.

The Biomarket of Herakles is not responsible under any circumstances for your communication with third party service providers who advertise or advertise on The Biomarket of Herakles and for any commercial transaction that may arise from the relationship between you. In addition, no responsibility is borne for any defective third-party products received as a gift.

The Website may include links to other websites. The Biomarket of Herakles should in no way be considered to endorse or accept the content or services of other websites that may be linked through links and expressly disclaims any responsibility for any content, privacy protection policy, quality of content and services of third parties. 

The Herakles Biomarket does not control and does not carry out any preventive control of the content and information published and shared by third parties and bears no responsibility for them.

The Herakles Biomarket is only liable for fraud and gross negligence, in case of damage to you from information provided to the Herakles Biomarket or services it provides through the website.

The Herakles Biomarket has the right to temporarily or permanently exclude a Member at any time and without stating the reasons, i.e. to cancel/delete/block access and/or member participation (temporarily and/or permanently) without raising claims against The Herakles Biomarket. It goes without saying that this member is prohibited from becoming a member of The Biomarket of Herakles again with the same or other information unless The Biomarket of Herakles expressly consents to this. To this end, the member consents to The Biomarket of Herakles keeping his personal information in its system in order to be able to identify any subsequent attempt to register. The above applies in particular (but not exclusively) in the event of a violation of the terms of use by the member, which in their entirety are recognized and acknowledged by the member as essential, in the event of a request from any Authority, Court, in the event of a complaint by a third party beneficiary of rights against the member.

The Herakles Biomarket reserves the right at any time, without reason and free of charge, to interrupt or stop the provision of its services and/or its operation permanently or temporarily without any obligation to inform the members beforehand. The Herakles Biomarket is only liable for direct damages, which arise due to its intent or gross negligence. Without prejudice to mandatory provisions, the responsibility of The Herakles Biomarket for direct damage due to slight negligence is expressly excluded, regardless of legal reason. The responsibility of The Herakles Biomarket for indirect or consequential damages is fully and expressly excluded - regardless of reason. 

4. Compensation. You agree to indemnify our Company and any third party entitled to it (partners, employees, managers, suppliers, agents, representatives of both it and its partners) for any damage, loss, expense incurred as a result of (a) breach by of these General Terms, use of the Website and the Services provided therein (including the purchase from the Online Store), (b) your non-compliance with these General Terms, (c) violation of existing legislation on your part, (d ) violation of any rights to protect the personal data of third parties, (e) violation of the Company's copyright. In any case, that you suffer any damage due to proven gross negligence of our Company (we exclude any liability arising from slight negligence), the Company will cover any positive damage of the User that is directly related to the damaging event and the gross negligence of the company. All limitations of liability set forth herein shall apply in their entirety as valid and consistent with good faith and fair dealing, and Users consent to such exclusions and limitations.
5. INTELLECTUAL PROPERTY RIGHTS

All the content of the web pages of this website, including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of Herakles Biomarket and are protected according to the relevant provisions of Greek law, European law and international conventions and conditions. Any photos, descriptions or other content that is the intellectual property of our suppliers are used under the relevant license that we have received from them for any legal use for the purposes of The Herakles Biomarket.

Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, part or all of the content of the website for any purpose, other than strictly personal use, is prohibited, unless you are granted our written permission. .

In addition, a specially designed page of our website (hereinafter “BLOG”) hosts articles about suggested decoration solutions, our various products, collections of our suppliers or promotion of our sales and catalogs. It is noted that the content of the articles in question exclusively expresses the opinions and ideas of the editorial team of "BLOG" and the advertising team of BLOG and do not reflect the opinions of suppliers and/or third parties. The content of the articles cannot be used by third parties for any purpose, other than personal use, without the written permission of The Biomarket of Herakles.

The names, images, logos and distinguishing features that represent our Company and its products/services, The Herakles Biomarket and the products/services provided therein and/or third parties contracted with us as well as their products or services , are the exclusive trademarks and distinctive features of Herakles Biomarket and our Company and/or the above third parties and are protected by Greek, Community and international trademark and industrial and intellectual property and unfair competition laws.

In any case, their appearance and exposure on the websites of The Biomarket of Herakles. should in no way be construed as a transfer or grant of license or right to use them by you or any third party.

The Herakles Biomarket is not responsible under any circumstances for any use of intellectual or industrial property of third parties due to our negligence or that of our suppliers. In the event that you find that intellectual or industrial property rights of third parties may be infringed either by us or by third parties, please notify us so that we can manage it immediately.

These General Terms grant you a limited and non-transferable license to access and make personal use of this Website, but not a license to download its content and code in whole or in part, except with our express written permission. This license does not allow any resale or commercial use of this Website or its content, collection and use of our catalogs, products, our commercial policy (discounts-coupons, etc.), data mining, etc. You have the right to use the above only for your personal use.

You may not use linking & framing of our Website without our written consent. You may not use any "meta-tags" or any other "hidden text" based on the names or trademarks of our Company and Herakles Biomarket without our express written consent. In case of unauthorized use, the license granted ceases to be valid. This also applies to any use of our Company's logos and trademarks.

1. PRIVACY

The management and protection of your personal data is governed by the terms of the Political Protection of your Personal Data and the relevant provisions of both Greek and Community and International Law regarding the protection of the individual from the processing of personal data, as well as the Decisions of the Personal Data Protection Authority.

For your information regarding the personal data you provide us, the type of data that The Biomarket of Herakles holds for you, the processing they receive by The Biomarket of Herakles and its purposes, the recipients thereof, as well as the rights your data, but also other relevant information regarding their protection and security, please refer to the Personal Data Protection Policy, in order to read and accept these relevant terms.

VII. SECURITY

1. Customer Identification. The Herakles Biomarket recognizes the importance of the security of your Personal Data, as well as your electronic transactions, and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential. The security of the Biomarket of Herakles Online Store is achieved by the measures we have taken to ensure the privacy of your transactions at The Biomarket of Herakles, as described both in the payment section and below.

The codes used for your identification are two: the user name (username) and the personal security code (password), which each time you enter them, they provide you with absolute security access to your personal information.

2. Confidentiality of Transactions. Privacy is taken for granted. The same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user/member to The Biomarket of Herakles is confidential and The Biomarket of Herakles has taken all the necessary measures so that it is used only to the extent that this is deemed necessary in the context of the services provided. Some of the measures taken are the following:

• Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.
• The Biomarket of Herakles does not disclose the details of customers and their transactions, unless it has written authorization from you or this is required by a court decision or a decision of another public authority.
• In the event that The Herakles Biomarket uses third parties to support its systems, it ensures privacy.

For your own safety, you should also treat all information provided through the service as confidential and confidential and not disclose it to any third party.

VIII. FINAL PROVISIONS

1. Final Terms. These General Terms are the final and only terms in force regarding the provision of the Service by the Company to the User and supersede any pre-existing conditions, previous contracts and arrangements, written or oral, between the Company and the User regarding the use of the Service.
2. Resignation. No delay, negligence or tolerance of the Company in enforcing the observance of any present condition by the User, does not constitute a waiver or damage provided for in this right. If any of the present conditions were to be deemed by any competent Court of the Authority to be invalid and consequently unenforceable, this condition will not invalidate the rest of the present conditions, which will remain in full force.
3. Invalidity of terms. In the event that any part hereof is declared or determined by a court decision to be invalid, such invalidity will not affect the validity of the remaining part hereof, which will remain in effect as if these General Terms had been executed with the invalid part deleted. The Company will endeavor to replace any invalid term, with a new valid term, the effect of which will be the closest equivalent to the voided one.
4. Applicable Law – Jurisdiction. Any dispute between the contracting parties regarding the application, interpretation, invalidity of the terms of the contract, the existence or non-existence of rights and obligations of the contracting parties by contract or tort, is interpreted in accordance with Greek laws and is subject to the exclusive jurisdiction of the competent courts of of the city of Athens, to whose jurisdiction the parties voluntarily submit from today. As consumers, you can appeal to ADR bodies, which meet specific quality criteria, for any kind of dispute they have with suppliers of goods or services, regardless of what they bought (with the exception of health and higher education services) and how they bought it (online or offline). , domestic or cross-border).

In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (Alternative Dispute Resolution) process is now provided throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase he made from the Herakles Biomarket, he can initiate the EED procedure through the single pan-EU platform for electronic resolution dispute resolution (ODR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage, which enables consumers and suppliers to submit any disputes , arising from online purchases, in the process of online resolution. The Alternative Dispute Resolution Body (ADR) certified for this purpose is: the European Consumer Center of Greece (ECC GREECE) – Consumer Advocate, Alexandras Avenue no. 144, 11 471, Athens, +30 2106460284 +30 2106460784 [email protected] and url http://www.synigoroskatanaloti.gr/.

As a necessary condition for the consumer to apply to the Alternative Dispute Resolution procedure, he must have previously communicated his issue to our Company by email [email protected]  to find a solution or on phone 6955268690. The AED process is based on the law, non-binding for the parties who can withdraw from it at any time. The consumer can contact the above-mentioned AED body in order to guide him throughout the process of submitting and processing his complaint. For more information about alternative dispute resolution you can visit the website http://www.efpolis.gr/el/epanorthosi-askisi-dikaiomaton/79-exodikastiki-epilisi.html.

5. Complaints Policy – After Sales Customer Support. You can also contact the Customer Service Department of Biomarket of Iraklis on the phone 2262 081422 or by sending an email to [email protected] stating your name and order code.

SAMPLE DECLARATION OF WITHDRAWAL FROM THE DISTANCE CONTRACT (Article 4 of Law 2251/1994)